13.Yes, we have bathrooms. No, they are not for bathing
Whatever you do in the restroom, we must clean it up. We have all seen some pretty horrifying things. And we are not getting any credit for it (nope a 50-cent tip doesn’t cover peeing on the floor). Respect.
14.Nothing is worse than making a non-fat, extra-foamy cappuccino
Non-fat milk makes horrible foam. You’re better off ordering a latte.
15.Scratch that. Nothing is worse than making a no-foam latte
We have to scoop the foam off your drink by hand, which slows everything down. On behalf of all the baristas in the world, let me say, foam is a good thing.